Factual Investigation Services
What We Do
We conduct thorough workplace investigations into incidents and near misses across diverse operations, grounded in factual accuracy, procedural fairness, and reporting suitable for regulatory or organisational review.
Typical matters include:
- Notifiable incidents and regulator interest.
- Serious injuries, dangerous occurrences, or significant near misses.
- Patterns or systemic issues that indicate control gaps.
Our methods combine document and evidence review, site inspections, timeline reconstruction, and interviews. The outcome is an independent and defensible account of events supported by verified findings.
Where requested, proportionate recommendations may be provided for consideration by senior management and, where appropriate, independent legal advisors.
What Senior Leaders Gain
- Independent perspective: Licensed investigators deliver fact-based findings free from internal bias, conflicts of interest, and operational influence.
- Evidence-based findings: Verified accounts of events, causes, and contributing factors, supported by a secure evidence handling and documented chain of custody.
- Defensible findings: Findings informed by legal reasoning, investigation discipline, and extensive work health and safety experience, suitable for executive consideration or legal review.
- WHS visibility: Clear line of sight to relevant WHS obligations, supporting informed due diligence and regulator engagement where required.
- Proportionate improvements: Targeted opportunities to reduce recurrence risk, with optional recommendations and senior management briefings where requested.
- Leadership support: Independent reports that support informed leadership decisions.
Our Factual Investigation Process
We conduct structured and impartial investigations that provide senior leaders with verified findings supported by evidence.
Our investigation process:
- Scope definition: Confirm terms of reference, objectives and criteria, stakeholders, and information-handling or privilege arrangements.
- Evidence collection: Secure and catalogue evidence; review documents, records and media; conduct interviews; and inspect relevant locations.
- Analysis: Reconstruct the timeline, assess causal and contributing factors, and evaluate risk control design and effectiveness against WHS obligations (including HVNL CoR, where relevant).
- Findings: Test and corroborate evidence, apply procedural fairness, and document verified findings.
- Reporting: Deliver a professional report with verified findings, contributing factors, and opportunities for improvement. Practical recommendations are included where requested.
- Senior management briefing (optional): Focused debrief to support decisions, corrective actions, and due diligence.
Investigation Principles
We apply disciplined investigation principles through an independent governance and assessment lens. This ensures fairness, procedural integrity, and reliable, evidence-based findings.
Our approach includes:
- Independence and objectivity, maintaining a clear separation from operational decision-making
- Evidence-based conclusions drawn from verifiable sources and structured analysis
- Procedural fairness for all participants throughout the investigation process
- Confidentiality and secure information handling, supported by a documented chain of custody
- Professional interviewing guided by trauma-informed principles to minimise distress and avoid re-traumatisation.
Workplace Investigations — Case Study Summary
Investigation and Compliance Review — Queensland Government Department (name withheld)
Following a single heavy vehicle event, we completed a targeted scene examination, analysed WHS and HVNL Chain of Responsibility obligations, and interviewed key stakeholders. The result was an evidence-based report with verified findings and, at the client’s request, practical recommendations presented at a senior management briefing.
• Focus: WHS obligations, HVNL CoR, transport compliance.
• Approach: Scene inspection, document analysis, stakeholder interviews.
• Outcome: Verified findings and proportionate actions to address system gaps.
Contact Us
Take the Next Step
Request an independent and confidential factual investigation into a recent incident, significant near miss, or other workplace matter.
