Documentation that supports visibility between governance expectations, legislative obligations and operational practice.
Organisations require documentation that reflects how work is performed in practice, is credible to clients and regulators, and supports consistent performance across sites and operations. Strong management system documentation supports effective risk management by helping organisations identify, assess, control and monitor risk, while giving senior leaders clearer visibility of the relationship between governance expectations, legal obligations and operational practice.
We develop and tailor workforce and work health and safety (WHS) documentation aligned with relevant legislative and regulatory requirements across applicable jurisdictions. Documentation is structured to support governance and risk oversight while remaining practical and usable within day-to-day operations.
Our work may involve preparing a WHS Strategic Plan, developing a Safety Management System (SMS) Framework, drafting organisation-wide SMS documentation, or preparing operational and site-specific risk management documentation aligned with broader governance arrangements.
Each engagement is tailored to the organisation’s operational context, including the nature of the business, work environments, workforce profile and relevant third parties. Documentation is developed collaboratively to reflect how work is actually performed rather than relying solely on generic templates or administrative assumptions.
Where requested, documentation structure and terminology may also be aligned with ISO 45001 Occupational Health and Safety Management Systems and ISO 45003 Occupational Health and Safety Management – Psychological Health and Safety at Work (Guidelines) to support consistency, usability and integration with broader management systems.

Senior leaders typically engage this service when:
In these situations, this work establishes a structured foundation for workforce and WHS governance, supporting leadership oversight and decision-making.

Risk treatment is embedded within the documentation, supporting the identification of hazards, controls, and review mechanisms that are clearly linked as a coherent system.
This enables leaders to trace how risk is intended to be managed, where accountability sits, and how controls are expected to operate in practice.
Legal requirements are incorporated into the system architecture rather than referenced in isolation. This supports alignment, auditing, and regulatory review.
Documentation is developed with a clear understanding of the organisational environment in which it will operate. This includes consideration of governance arrangements, operating models, workforce profile, risk exposure, and regulatory expectations, ensuring documentation supports risk management as it occurs in practice.
Deliverables are scaled to the level of governance oversight and review required. The review may involve a single strategic document to support leadership decision making, or a comprehensive management system framework with aligned operational documentation.
Examples include the following:
Strong governance depends on documentation that makes obligations visible, roles clear, and oversight straightforward. We work closely with each organisation, using their document templates to maintain a consistent format and style. Drafts are developed in collaboration to capture information accurately and support alignment with internal governance processes.
This includes:
For senior leaders, this supports stronger governance oversight and ensures systems are ready for both regulatory and stakeholder review.
Ownership of documentation transfers to the organisation once drafts have been reviewed and accepted by the project sponsor. Final consultation, approval, and maintenance are the responsibility of the client organisation. Our documentation provides a structured foundation supporting review, governance oversight and continual improvement.
For senior management, this delivers:
“Quality documentation is the foundation of good governance. We do not use preformatted templates. Instead, we work collaboratively with senior leaders to ensure their systems reflect how work is actually carried out. This collaborative approach was central to our success with Healthcare Australia, where we translated complex legislative requirements into a practical framework that made leadership oversight across a complex operational environment.”
— Andrea Paynter, Director, Organisational Risk Consulting

• Cheyne Woolsey, Chief People Officer, Healthcare Australia (2025) -
“Thank you for all your support, Andrea Paynter. The deliverables exceeded expectations, and as a result, we are in a great position as a business.”
• Kirsty Cadusch, Head of Human Resources, Healthcare Australia (2025) - [Project Extension] - “Specialist support was needed to develop WHS documentation. Andrea was incredibly collaborative and consultative and was always considered and balanced. She was very reliable, responsive, and clear in her communication, and the project phases and outcomes were clearly articulated and tracked.
Andrea's work is thoroughly researched and extremely comprehensive, and shows a wonderful grasp of the organisation's context.
Andrea’s approach fostered trust, and her professionalism was evident throughout the engagement. I highly recommend her consultancy.”
• Adrian Quintarelli, National WHS Manager, HealthCare Australia (2025) [Initial Project] - “As the new WHS Manager at HealthCare Australia, I was grateful that the organisation had the foresight to engage Andrea (before I started) to document the Safety Management System framework.
The draft framework, policy, and management standards produced by Andrea have positioned the organisation to comply with national legislation, align with international standards (ISO 45001 & 45003), and make my job a hell of a lot easier!
Andrea's work is thoroughly researched and extremely comprehensive, and shows a wonderful grasp of the organisation's context. I highly recommend her consultancy! ”
• John Rodriquez, Psychosocial Safety Project Lead, Logan City Council -
“I have the pleasure of working with Andrea Paynter from Organisational Risk Consulting on the development of our draft Psychosocial Risk Management Plan [for Board presentation]. … Andrea has demonstrated exceptional professionalism and expertise. She is a focused listener, keen to meet her brief while adding significant value through her extensive industry knowledge and areas of expertise. Andrea's ability to provide balanced and differing views has greatly enhanced our project, and she approaches every challenge with a positive attitude and a willingness to go the extra mile ..."

Contact us to discuss documentation tailored to your organisation’s governance and operational needs.

Organisational Risk Consulting is not a law firm and does not provide legal advice. Our services are informed by extensive WHS and legal experience and support governance, risk management and operational decision-making. Clients should obtain independent legal advice where formal legal interpretation or legal representation is required.
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