Success Story: Safety Compliance and WHS Governance in FMCG

Client Context

MOCO Food Services is a prominent Queensland-based organisation in the fast-moving consumer goods (FMCG) sector, operating in a high-volume, fast-paced environment. With a diverse workforce and expanding operations, MOCO recognised the need to strengthen its WHS governance, ensure compliance, and uplift safety culture across its business. 

Phase One: WHS Review and Safety Management System Development (2023)

Project Overview

In 2023, Organisational Risk Consulting (ORC) was engaged to review MOCO’s WHS operations. The review identified opportunities to strengthen governance, enhance safety compliance, and provide leaders with clearer guidance on legal responsibilities. The project was subsequently extended to develop a tailored safety management system aligned with ISO 45001:2018, giving MOCO a structured framework for ongoing improvement.

Our Approach

ORC adopted a collaborative and practical approach, ensuring recommendations were both compliant and implementable. 

Key elements included:

• WHS Review: Analysed operational processes and compliance obligations to highlight priority risks and improvement opportunities. 
• System Development: Prepared high-level safety management system documents aligned with ISO 45001, ensuring a governance-level framework for leadership.
• Supporting Processes: Delivered a WHS Risk Register, Emergency Management Plan, and Traffic Management Plan, while guiding the implementation of Health and Safety Representatives and the establishment of Health and Safety Committees to strengthen consultation.  
• Collaboration: Worked closely with leaders and workers to build ownership of safety, particularly around mobile plant risks.
  

Outcomes Achieved

The engagement provided MOCO’s leadership team with:

• Compliance confidence through alignment with WHS legislation and ISO 45001. 
• Clear governance structures for consultation and reporting. 
• A sustainable framework for lifting safety performance and embedding cultural change. 

Phase One - Client Feedback: 

"I engaged Andrea [of Organisational Risk Consulting] to provide a comprehensive review of the organisation's OHS strategy, policies, application, implementation, and, most importantly, its safety culture. Andrea provided a detailed analysis of each and provided an in-depth plan on how to achieve and exceed legislative requirements, as well as embarking on the journey of best practice. Andrea did not just produce a report; she assisted and guided the organisation to actually implement it. Andrea is a consummate pragmatic professional that I highly recommend to any organisation that requires a significant cultural shift in safety application/process and culture." 

- Andrew James, Chief Operations Officer, MOCO Food Services (2023)

"During a short-term contract role earlier this year, I had the pleasure of working with Andrea again. Knowing she had started her own consultancy [Organisational Risk Consulting], I contacted her to undertake an organisation-wide assessment to recommend immediate interventions supporting a FMCG business. Andrea was amazing at completing this work and understanding the business needs. Her initial brief was expanded by the Executive team. I would definitely recommend Andrea to any business (and industry) needing WHS strategic advice, process and risk-assessment reviews, reporting, capability uplift or system implementation. She is a helpful, caring, driven and trusted professional." - Christine Wilson,  People and Culture Manager, MOCO Food Services (2023) 

Phase Two: WHS Management System Gap Analysis of New Site (2025)

Project Overview

In 2025, MOCO Food Services opened a new purpose-built facility to accommodate its growth. With expanded operations came new risks and regulatory obligations. ORC was re-engaged to conduct a WHS Management System Gap Analysis, providing leaders with a clear understanding of compliance gaps and practical solutions to strengthen governance and safety performance at the new site.

Our Approach

The gap analysis was designed to give MOCO’s leadership clarity and assurance as the business scaled. ORC:

• Reviewed the WHS management system in the context of the new facility and legislative requirements. 
• Assessed operational risks associated with rapid expansion and new infrastructure. 
• Identified priority compliance gaps and areas for improvement. 
• Provided practical, prioritised recommendations to guide leadership decision-making and embed proactive safety governance.
   

The WHS Gap Analysis delivered strategic benefits by providing MOCO with:

• Clarity on compliance priorities across its new operations. 
• Enhanced governance processes to support safe, efficient scaling of the business. 
• Practical actions for leaders to strengthen consultation, engagement, and accountability. 
• A roadmap for continuous improvement, ensuring safety systems evolve alongside business growth.

Phase Two - Client Feedback: 

Terry Wode, Chief Operating Officer, Moco Food Services (August 2025) - 

"Andrea recently conducted a comprehensive review of our operations, and her expertise was evident from the outset. She approached the project with a high level of professionalism, ensuring that every aspect of the review was thorough and detailed. Andrea not only identified areas of improvement but also provided clear, practical recommendations that have added real value to our business. Her ability to balance technical knowledge with clear communication made the process both efficient and constructive. I would confidently recommend Andrea to any organisation looking for a trusted and highly capable safety consultant."

Mathew McAllister, Safety and Wellbeing Manager, MocoFood Services (August 2025) - "I worked with Andrea from Organisational Risk Consulting as she conducted our WHS Management System Gap Analysis, and she was outstanding to work with. Professional yet approachable, she was an excellent sounding board and delivered thorough, high-quality work with practical, valuable insights. I highly recommend her expertise."

Continuing Partnership

From the initial WHS review and system development in 2023 to the comprehensive WHS Gap Analysis at MOCO’s new site in 2025, ORC has built a trusted relationship with MOCO Food Services. These engagements demonstrate ORC’s ability to support fast-growing FMCG organisations in strengthening WHS governance, improving compliance, and embedding a proactive safety culture across operations.