A Real Success Story: Fast-Moving Consumer Goods Operations

Project Overview 

Our engagement with a prominent Brisbane-based fast-moving consumer goods (FMCG) organisation focused on overhauling its safety processes to enhance workplace safety and compliance. The project involved multiple facets, from an initial safety risk management audit to developing a safety management system and supporting processes.

Scope of Work

Initial Project- Safety Risk-Management Review: 

• We conducted a thorough on-site risk management review of the FMCG organisation's operational and safety processes, including legal compliance considerations. 

Project Extension- Tailored Safety Management System and Processes: 

• We collaborated with stakeholders to develop a safety management system (SMS) aligning with ISO 45001: 2018 OHS Management Systems.
• Developed supporting safety processes, including a practical health and safety risk register, an Emergency Management Plan, established Health and Safety Committees, and a site-specific risk-based Traffic Management Plan.     

Project Challenges Included:  

• Identifying and mitigating health and safety risks within rapidly changing operational environments.
• Engaging and supporting casual and permanent warehouse workers' awareness of potential safety risks, particularly involving mobile plant equipment.
• Enhancing workplace consultation, communication, and reporting of safety-related matters.

Solutions Implemented  

• We developed a comprehensive safety risk-management review report with actionable improvement recommendations.
• Working with the organisation, we developed a safety management system aligned with ISO 45001, including a health and safety risk register, a site-specific Emergency Management Plan, a risk-based Traffic Management Plan, and Health and Safety Committees.
• Throughout the project, we actively collaborated with the organisation to develop the necessary resources and assist them with implementing the improvement recommendations.

Results Achieved

Over approximately seven months, we worked closely with the organisation to transform its safety processes and improve the workplace culture. 

"I engaged Andrea [of Organisational Risk Consulting] to provide a comprehensive review of the organisation's OHS strategy, policies, application, implementation, and, most importantly, its safety culture. Andrea provided a detailed analysis of each and provided an in-depth plan on how to achieve and exceed legislative requirements, as well as embarking on the journey of best practice. Andrea did not just produce a report; she assisted and guided the organisation to actually implement it. Andrea is a consummate pragmatic professional that I highly recommend to any organisation that requires a significant cultural shift in safety application/process and culture." 

- Andrew James, Chief Operations Officer, MOCO Food Services (2023)

"During a short term contract role earlier this year, I had the pleasure of working with Andrea again. Knowing she had started her own consultancy [Organisational Risk Consulting], I contacted her to undertake an organisation wide assessment to recommend immediate interventions supporting a FMCG business. Andrea was amazing at completing this work and understanding the business needs. Her initial brief was expanded by the Executive team. I would definitely recommend Andrea to any business (and industry) needing WHS strategic advice, process and risk-assessment reviews, reporting, capability uplift or system implementation. She is a helpful, caring, driven and trusted professional." - Christine Wilson,  People and Culture Manager, MOCO Food Services (2023)